Frequently Asked Questions

You can make a reservation through our website by selecting your desired dates and room type, calling our 24/7 reservation hotline, or using our mobile app available on Google Play and Apple App Store. We recommend booking in advance to secure the best rates and availability.

Yes, you can modify or cancel your booking up to 48 hours before your scheduled arrival date for a full refund. Cancellations made within 48 hours may incur a one-night charge. Please refer to your specific booking confirmation for details or contact our support team for assistance.

Standard check-in time is 2:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges. You can request these at the time of booking or upon arrival.

Yes, we offer special rates for group bookings of 5 or more rooms. Please contact our group sales department at groups@stayji.com or call +91 141 234 5678 ext. 3 for customized packages and quotes.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI payments (Google Pay, PhonePe, Paytm), net banking, and cash. Online payments are processed through our secure payment gateway.

Cancellation fees vary based on the rate plan you booked. Flexible rates offer free cancellation up to 48 hours before arrival. Non-refundable rates may charge the full amount. We recommend reviewing your booking terms or contacting us for clarification.

Yes, a refundable security deposit of ₹2,000 per night is required at check-in for incidentals. This will be refunded to your original payment method within 7-10 business days after check-out, subject to room inspection.

All our rooms include premium bedding, flat-screen TV with cable, minibar, in-room safe, tea/coffee maker, complimentary toiletries, bathrobe & slippers, hairdryer, and 24/7 room service. Suites include additional amenities like separate living areas and whirlpool tubs.

Yes! We have an outdoor infinity pool with poolside bar, and a full-service spa offering traditional Ayurvedic treatments, massages, and wellness therapies. Spa appointments can be booked through our concierge desk.

Absolutely! We offer complimentary high-speed Wi-Fi throughout the hotel, including all guest rooms, public areas, and poolside. Premium high-speed internet is available for business travelers upon request.

We have three dining options: "Spice Route" - our multi-cuisine restaurant, "The Royal Grill" - rooftop barbecue restaurant, and "The Golden Peacock" - our lobby bar serving signature cocktails and light snacks.

Yes, we offer airport shuttle service to and from Jaipur International Airport (JAI). The service is available 24/7 and charges apply. Please provide your flight details at least 24 hours in advance to arrange pickup.

Yes, we welcome well-behaved pets under 15 kg. A cleaning fee of ₹1,500 per stay applies. Pets are not allowed in restaurant areas or the swimming pool. Please inform us at the time of booking to ensure we assign a pet-friendly room.

Stayji is a completely smoke-free hotel. Smoking is strictly prohibited in all guest rooms and indoor public areas. Designated smoking areas are available on the terrace and outdoor garden. A cleaning fee of ₹5,000 will be charged for violations.

Children under 12 years stay free when using existing bedding. Extra beds are available for ₹1,000 per night. Babysitting services can be arranged with 24 hours notice. Children's menus are available at all our restaurants.

Yes, we have specially designed accessible rooms with wider doorways, roll-in showers, grab bars, and lowered fixtures. Please mention your requirements at the time of booking to ensure availability.